Cancelling
You can cancel any time on your plan page. Your plan stays active until the end of the period you've already paid for, and you won't be charged again. Cancelling doesn't refund the current period.
Changing plans
Moving to a bigger plan, or from monthly to yearly, starts right away; moving to a smaller plan, or from yearly to monthly, starts at the end of the period you paid for. Before you confirm any change, your plan page shows exactly what you pay.
Extra credits
Extra credits aren't refundable once any of them is used. A video or a change that fails uses no credits: anything it used is given back automatically. needs Vlad's check
Asking for a refund
Refunds are on request only: email refund@framecutter.com from the address on your account and say which payment. We reply within 5 working days. If we refund a plan's payment, that subscription ends at the same time.
Right of withdrawal (EU and EEA)
If you're a consumer in the EU or EEA, you can withdraw from a subscription or extra credits within 14 days of buying them, without giving a reason. At checkout you ask us to start right away, so if you withdraw, you pay for the part of the service you already used (the share of the period's credits you used) and we refund the rest within 14 days, to the payment method you used. You lose the right of withdrawal once the plan has been fully performed, or once all the extra credits are used. To withdraw, use “Withdraw from contract here” on your plan page, email refund@framecutter.com, or contact our payment partner through the link in your receipt. A clear statement that you want to withdraw is enough. needs Vlad's check
Nothing in this policy limits your rights under consumer law. The same rules are in section 5 of our Terms.